just thought i'd update, had a very nice call from a chap from 3 - they are still not able to tell me if 'nancy' really was from 3s credit checking place, but they will be able to tell me one i have my three account set up.
they are forwarding my complaints and comments etc and i may be a little naive but i think they are pulling out some stops to keep my complainy paranoid self from being cross with them. let's start this off well, like orange and i leaving on *good* terms... mostly
anyway now that drama is over, i have an essay to finish, i'll complain more some other time. :-)