skip to main |
skip to sidebar
just thought i'd update, had a very nice call from a chap from 3 - they are still not able to tell me if 'nancy' really was from 3s credit checking place, but they will be able to tell me one i have my three account set up. they are forwarding my complaints and comments etc and i may be a little naive but i think they are pulling out some stops to keep my complainy paranoid self from being cross with them. let's start this off well, like orange and i leaving on *good* terms... mostly
anyway now that drama is over, i have an essay to finish, i'll complain more some other time. :-)
so this mornings call has now taken up my entire morning, I called 3, they took some details and put me on hold... i asked them to call me back... they did and i very stupidly missed it, so after 10 minutes i called them again & spoke to 'K' i was on the phone for 35 minutes. they wanted my 3 number (which i don't have on account of ordering the contract yesterday) it turns out that 0845 355 0440 is in fact the number of 3s credit control company. the reason there is no proof of this is... K told me he couldn't tell me if the credit control company had called me or not because my 3 account is not live yetthis gave me 2 scenarios - eitherit WAS the credit control company and there is a problem, meaning my account will NOT be activated EVER so i will never know... except when 3 weeks later i think 'where is my damned phone??'-OR- it was a scam and my phone will show up 2muro as promised by 3. which leaves me none the wiser and 35 minutes of calltime down, and my morning wasted. So K ummed and eered a bit and put me on hold for about 9 minutes. He was very polite about it, one thing i will say is cs have excellent manners. he consulted the rest of the team, and between them, they actually managed to put me through to CREDIT CONTROL wooop!!! they told me that their number is indeed 0845 355 0440 and because 3 had passed me on to them, did i now trust that they were the credit control company? I only had Ks word for it but he was representing the 3 network. they asked me how long i had lived where i do etc etc and oddly enough who i used to live with in my old house... i asked why on earth they needed to know that? they didn't ask for spellings of their names or anything like they did with my name... i give up. they said it was to prevent identity theft.
anyway they don't want people to call them and they are another department... so they don't give you ANYTHING to verify yourself that they are who they say they are. so i asked how, as a new 3 customer i had any chance of telling for sure that it was actually 3 on the line, and not just anyone after my details? Nancy had told me to call back the number on the website, so i googled the number. Nothing. if you google it in brackets then this blog comes up and nowt else. no proof at all that it comes from 3!!
so anyway their fax number is 08707 330 362 and their email is credit.checking@three.co.uk (they told me this on the phone)
use these to verify that you are indeed talking to three's credit checking company, and not some evil scam artist. it's the best advice i can giveat the moment but i will keep you posted.
another thing--- by law the company name should show up on your handset when you get a call or text, but be careful, ThreeService etc is not necessarily 'Three'
As far as i can tell today, after extensive time wasting research is that 0845 355 0440 is indeed the number 3s credit checking company will call you from, despite no mention of this on their website to put your mind at rest.
If you still aren't sure, call 3 - their number is on the website
i'm now going to type a bunch of stuff to get this on a google search for fellow distressed people: 08453550440 three credit check credit checking service help number 0845 3550440
this morning I had a call from a lady called 'Nancy' who was allegedly from 3. she said she was from credit control and she asked me to verify who I was. I told her that I was not going to give out bank or personal details over the phone and that I had no way of knowing she was calling from the 3 network. she said ok, and to check the three website. the 'contact us' details are not this number (07782 333333) and the message that was later sent to me from 'Three' said to call 0845 355 0440 which doesn't seem to show up anywhere online. the first number I later found on the 3 website, after first finding it in numerous forums where it was suggested it might be a scam. the second number still does not seem to be online anywhere and I am still at a loss as to if it was a genuine call or not. what i would like to know is: a) what their policy is for phoning customers and asking for their personal details b) giving my number and details out to third parties and c) what numbers I can and cant trust to be the 3 network?they said they would be back to me in three (geddit???) working days...next plan is to call customer services, who the internet tells me are incredibly stupid and unhelpful.
